- Global Shipping Coverage: As a Hong Kong-based retailer offering women’s apparel—including dresses, pants, shorts, short-sleeves, and camisoles—we ship to over 130 countries worldwide, from major cities in North America and Europe to regions in Asia, Australia, and South America. A list of excluded areas (due to logistics restrictions or textile import regulations) is clearly posted on our website; orders to these regions are canceled immediately, and a full refund is issued to your original payment method within 3 business days. For location-specific questions (e.g., “Do you ship shorts to my address in Brazil?”), email [email protected] for personalized confirmation.
- Order Processing Time: We prioritize efficient processing to get your apparel to you quickly. After payment confirmation, orders are verified, packed, and labeled within 2–3 business days. During peak seasons (e.g., summer for shorts and camisoles, holiday periods for dresses), processing may extend by 1 business day due to high order volume. We’ll send an email notification if processing is delayed, including a revised shipping estimate to help you plan—critical for time-sensitive needs like a dress for a special event.
- Shipping Method Options: We offer two reliable methods tailored to your timeline:
- Standard Shipping: Partnered with Hong Kong Post and DHL eCommerce, this option is ideal for non-urgent orders. It includes basic tracking and delivers within 7–14 business days to major regions (e.g., U.S., UK, Japan) and 10–21 days to remote areas (e.g., small island nations). Perfect for restocking everyday items like short-sleeves or pants.
- Express Shipping: Provided by FedEx or DHL Express, this service is for urgent needs (e.g., a last-minute dress for a trip). It includes real-time tracking, priority handling, and delivery within 3–5 business days to most global cities. Express costs are calculated at checkout based on your destination and order weight.
- Shipping Cost Calculation: Fees depend on three factors: delivery address, shipping method, and order weight (including protective packaging for delicate items like dresses or camisoles). A dynamic calculator on the checkout page shows exact costs—simply enter your address to view standard and express prices before paying. We occasionally offer free standard shipping for orders over a minimum spend (e.g., $120 USD on any apparel); check our homepage for current promotions.
- Address Requirements: To avoid delivery delays, provide a complete, accurate address—including apartment numbers, street names, and a contact phone number. For items like tailored pants or formal dresses, this ensures your order reaches you intact. If shipping to a workplace or rental, include the recipient’s name and any access instructions. We cannot modify addresses after shipping; email [email protected] within 24 hours of ordering to update details if needed.
- Package Tracking & Notifications: After your order ships, a confirmation email with a unique tracking number and carrier link is sent to your registered address. Use this link to monitor real-time status (e.g., “In transit,” “Out for delivery”). If tracking isn’t updated within 5 business days, contact us with your order number—we’ll investigate with the carrier and share updates within 24 hours, especially important for time-sensitive items like event dresses.
- Customs Clearance & Fees: International orders may require customs clearance. You are responsible for all customs fees, duties, or import taxes imposed by your country—these are not included in your order total. Textile-specific fees (common for pants, dresses, or shorts) vary by region; check with your local customs office for estimates before ordering. Packages refused due to unpaid fees will not be eligible for refunds, so we recommend confirming costs in advance.
- Apparel-Specific Packaging: We package items to protect their quality:
- Delicate pieces (e.g., silk dresses, lace camisoles) are wrapped in acid-free tissue paper and moisture-proof garment bags.
- Structured items (e.g., tailored pants) are folded with tissue to maintain shape and packed in sturdy cardboard boxes.
- Small items (e.g., short-sleeves) are grouped in padded envelopes to prevent damage. If you need special packaging (e.g., a gift box for a dress), note this in the “Order Notes” field at checkout or email [email protected]—we’ll accommodate when possible.
