- Return Eligibility Period: We accept returns of all women’s apparel—including dresses, pants, shorts, short-sleeves, and camisoles—within 14 calendar days of the delivery date. The delivery date is confirmed by the carrier’s tracking information, which we’ll share with you post-shipment. This window applies to both domestic and international orders, giving you ample time to inspect items (e.g., check the fit of a pair of pants or the fabric of a dress) after receipt. Returns requested beyond this period will be automatically rejected, and we’ll notify you via email if this occurs.
- Item Condition Requirements: To qualify for a return, all apparel must meet strict condition standards, tailored to each category’s needs:
- Unused & Unwashed: Items must be free of stains, odors, or signs of wear—this includes no makeup marks on dress collars, no stretched waistbands on pants, and no pilling on short-sleeves or camisoles.
- Intact Tags & Packaging: Original brand tags, size labels, and packaging (such as garment bags for delicate dresses or plastic wraps for new shorts) must remain attached and undamaged. Removed tags or altered packaging will invalidate the return.
- Accessory Inclusion: If an item came with accessories (e.g., a belt for a dress or a drawstring for shorts), all accessories must be returned in their original condition to complete the return process.
- Non-Returnable Items: Certain products are excluded from our return policy due to their nature or customization:
- Final-Sale Items: Any apparel marked “Final Sale” on the product page or checkout summary—often discounted styles like seasonal dresses or clearance shorts—cannot be returned or exchanged.
- Personalized Items: Customized pieces (e.g., monogrammed camisoles or tailored pants with specific inseam adjustments) are non-returnable, as they are made to your unique specifications.
- Hygiene-Sensitive Apparel: Camisoles or other intimate-style tops that have been removed from their sealed hygiene packaging are non-returnable, unless the item is defective.
- Return Initiation Process: To start a return, email our support team at [email protected] with the following details: your order number, the name/style of the item (e.g., “Wide-Leg Pants in Black” or “Floral Midi Dress”), size, and a brief reason for return (e.g., “Size too small” or “Fabric not as expected”). For clarity, include 1–2 photos of the item—focusing on tags, any potential issues (e.g., a loose stitch on a short-sleeve top), and the overall condition. This helps us speed up the approval process, typically completing reviews within 2 business days.
- Return Authorization (RA): Once your return request is approved, we’ll send you an RA number and our Hong Kong warehouse address via email. This RA number is mandatory—write it clearly on the outer packaging of your return shipment. Packages received without an RA number will be held unprocessed, and we won’t be liable for lost or misplaced items. We also recommend noting the RA number for your records, as it will be used to track your return.
- Return Shipping Responsibility: Shipping costs for returns depend on the reason for the return:
- Customer Preference: If you’re returning an item due to personal choice (e.g., “Changed my mind about the dress style” or “Shorts don’t match my wardrobe”), you’ll cover all return shipping fees. We suggest using a trackable carrier (e.g., DHL, Hong Kong Post) to ensure we receive the package, as we can’t process refunds for lost return shipments.
- Our Error: If the return is due to our mistake—such as sending the wrong size (e.g., a size M instead of L for pants) or a defective item (e.g., a torn seam on a camisole)—we’ll provide a prepaid shipping label via email. You won’t incur any costs, and we’ll cover all associated shipping expenses.
- Return Inspection & Refunds: Upon receiving your return package at our warehouse, our team will inspect the item within 3–5 business days, with attention to category-specific details (e.g., checking the inseam of pants for alterations or the print alignment of a dress). We’ll notify you via email of the inspection result:
- Approved Returns: Refunds will be credited to your original payment method (e.g., credit card, PayPal) within 7–10 business days. The refund amount includes the full purchase price of the item but excludes the original shipping cost—unless the return is due to our error.
- Rejected Returns: If the item fails inspection (e.g., signs of wear on short-sleeves or missing tags on a dress), we’ll explain the reason in detail and arrange to ship the item back to you. You’ll be responsible for the return shipping fees in this case.
- Defective or Incorrect Items: For items with defects (e.g., broken zippers on pants, uneven hems on dresses) or incorrect shipments (e.g., receiving a camisole instead of the ordered short-sleeve top), notify us within 7 days of delivery via [email protected]. Include clear photos of the defect or incorrect item, along with your order number. We prioritize these cases, offering three solutions: a free replacement (if the item is in stock), a full refund (processed within 5 business days), or a prepaid return for a different style. Our team will respond within 2 business days to resolve the issue, ensuring minimal disruption to your shopping experience.
