- What sizes are available for your women’s apparel?
We offer sizes XS to XL (US standard) for all categories—dresses, pants, shorts, short-sleeves, and camisoles. Each product page includes a detailed size guide with bust, waist, hip, and inseam measurements (for pants/shorts) to help you choose the right fit. For personalized advice (e.g., “Which short-sleeve size fits a curvy frame?”), email [email protected] with your measurements.
- Do you provide fabric details for each item?
Yes! Every product description lists full fabric breakdowns: e.g., “Linen-blend dress (70% linen, 30% cotton)” or “High-waisted pants (95% modal, 5% spandex).” We also note key features like breathability (for shorts) or wrinkle resistance (for office-ready pants) to help you match items to your needs.
- How do I track my order?
After your order ships, a tracking number and carrier link will be sent to your registered email. Use this to check real-time status (e.g., “In transit to London” or “Out for delivery”). If tracking isn’t updated within 5 business days, contact [email protected] with your order number for assistance.
- What shipping options do you offer, and how long do they take?
We ship to 130+ countries from Hong Kong:
- Standard Shipping (7–14 business days to major regions like the U.S., EU, Japan)
- Express Shipping (3–5 business days, available at checkout for urgent needs).
Shipping costs are calculated based on your location and order weight, shown at checkout.
- Can I return or exchange an item if it doesn’t fit?
Unused, unwashed items with intact tags can be returned/exchanged within 14 days of delivery—this applies to all categories, from dresses to camisoles. Final-sale items (marked “Final Sale”) are non-returnable. Start the process by emailing [email protected] with your order number and reason for return.
- Who covers customs fees for international orders?
You’re responsible for customs fees, duties, or taxes imposed by your country. These aren’t included in your order total—check with your local customs office for estimates before buying (e.g., textile import fees for pants or dresses).
- What if I receive a defective item (e.g., torn seam on shorts)?
Notify us within 7 days of delivery via [email protected], including photos of the defect. We’ll arrange a free replacement (if in stock) or full refund, covering return shipping costs. Our team responds within 2 business days to resolve issues.
- Do you offer style advice for pairing items?
Absolutely! Need help matching a camisole with pants, or a short-sleeve top with shorts? Email [email protected] with your style goal (e.g., “office look” or “weekend casual”), and our team will share personalized pairing tips to maximize your wardrobe.
